When you work with us on 3D modeling projects for AR/VR games, we collect information that helps us deliver better services. Here's what we typically gather:

We don't use tracking pixels or hidden data collection methods. Most information comes directly from you during our collaboration process.

Your information serves specific purposes related to delivering quality 3D modeling services:

• Project Delivery: Creating 3D models and AR/VR assets according to your specifications and maintaining project files for revisions
• Communication: Sending project updates, discussing revisions, and providing technical support during development
• Quality Assurance: Testing models across different platforms and ensuring compatibility with your game engines
• File Management: Organizing project assets and maintaining secure backups of your creative work
• Business Operations: Processing payments, managing contracts, and maintaining records for tax compliance under Indian regulations

Protecting your project files and personal information is crucial, especially when working with valuable game assets and creative content.

Storage Practices: We store your data on secure servers located in India, using encrypted connections and regular security updates. Project files are backed up daily with multiple recovery points.

Access Controls: Only team members directly involved in your project can access related files and information. We maintain strict access logs and review permissions quarterly.

Technical Safeguards: Our systems use industry-standard encryption, secure file transfer protocols, and regular security audits. We update software promptly and monitor for potential vulnerabilities.

Physical Security: Our Agra office maintains controlled access, surveillance systems, and secure storage for any physical media or backup devices containing client data.

While we implement comprehensive security measures, no system is completely immune to risks. We continuously improve our practices and will notify you promptly if any security incident affects your information.

We share your information only when necessary for project completion or legal compliance:

• Specialized Contractors: Occasionally, we work with trusted specialists for specific modeling techniques or technical requirements. These partners sign confidentiality agreements.
• Cloud Services: We use secure cloud platforms for file storage and collaboration, selecting providers with strong privacy commitments and data protection standards.
• Payment Processing: Payment information goes through established Indian banking systems and authorized payment gateways for transaction security.
• Legal Requirements: We may share information if required by Indian law, court orders, or regulatory authorities, but will inform you when legally permitted.

We don't share your data with marketing companies, data brokers, or unrelated third parties. Any sharing serves specific project or legal purposes, and we maintain contracts ensuring proper data handling.

Under Indian data protection laws and our commitment to transparency, you have several rights regarding your personal information:

To exercise these rights, contact us using the information below. We'll respond within 30 days and may need to verify your identity to protect your information.

We keep your information for different periods depending on its purpose and legal requirements:

• Project Files: Retained for 2 years after project completion to support potential revisions, warranty issues, or follow-up work
• Communication Records: Email exchanges and project discussions kept for 3 years to resolve disputes and maintain service history
• Financial Records: Payment information and invoices retained for 7 years as required by Indian tax and accounting regulations
• Contact Information: Basic contact details kept indefinitely unless you request removal, allowing us to reach out about relevant services
• Technical Logs: Server logs and access records automatically deleted after 1 year unless needed for security investigations

When retention periods expire, we securely delete information using industry-standard data destruction methods. Some data might remain in backup systems for additional security, but becomes inaccessible for normal operations.

While MosaicCedarMill operates primarily in India, some situations may involve international data transfers:

Cloud Storage: Our secure file storage services may use servers located outside India, but we select providers with adequate data protection standards and contractual safeguards.

Client Collaboration: When working with international game developers, project files and communications may cross borders as part of normal business operations.

Technical Support: Some software tools and platforms we use for 3D modeling may process data internationally, but we choose services with strong privacy commitments.

Privacy practices evolve with technology and regulations. We update this policy periodically to reflect changes in our services, legal requirements, or data handling practices.

Notification Process: For significant changes affecting your rights or our data handling practices, we'll email active clients at least 30 days before implementation. Minor updates like clarifications or formatting changes may be posted directly to our website.

Continued Use: Using our services after policy updates indicates acceptance of new terms. If you disagree with changes, you can request data deletion or modify your service relationship accordingly.

We recommend reviewing this policy occasionally to stay informed about how we protect your information. The effective date at the top shows when the current version was implemented.